Delivery timelines are based on material availability. While we make every effort to meet the estimated delivery window, we cannot be held liable for any delays that may occur.

• Order Cut-Off Time: 2 PM GMT

• Handling Time: 1–2 business days

• Transit Time: 2–4 business days

• Shipping Fee: Flat rate of £9.99 on all orders

Orders placed before 2 PM (GMT) are processed and dispatched on the same working day. Orders placed after this cut-off will be shipped the following working day, excluding weekends and bank holidays. Standard delivery typically takes 2–4 business days, with over 95% of orders arriving within this timeframe.

Delayed Orders

If your order hasn't arrived within the expected timeframe, don’t worry—minor delays can occasionally happen. Please allow an additional two working days for delivery. If your package still hasn't arrived, contact us at info@stairsnosingco.co.uk with your order number, and we’ll be happy to help.

Order Cancellations

If you wish to cancel an order, please notify us as early as possible. Cancellations can only be made before the order is processed. Once dispatched, the order cannot be cancelled. You may instead return the item after it is delivered, in accordance with our return policy.

International Orders

Customers outside the UK should contact Stairs Nosing Co in advance to request a shipping quote before placing an order.

If you have any questions or need further assistance, feel free to reach out using the contact information provided on our website. We're here to help!

Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT

Email: info@stairsnosingco.co.uk
Phone: +447398998101

BUSINESS INFORMATION:
Stairs Nosing Co is operated by Wolf Supplies Ltd, a company registered in United Kingdom.

Company number: 16070029
Address:
121 Woodfield Road, Balsall Heath, Birmingham,
England, B12 8TE, United Kingdom