Stairs Nosing Co Return & Refund Policy Last updated: 21 July 2025

At Stairs Nosing Co, we are committed to providing high-quality products and excellent service. If you're not completely satisfied with your purchase, we're here to help.

Returns
You may return an item within 14 days of receiving it. To qualify for a return:

• The item must be unused, in original condition, and in its original packaging

• Proof of purchase or a receipt must be provided

Please note that the following items are non-returnable:

• Gift cards

• Custom or personalized products

• Items marked as final sale or clearance

To start a return, please contact us using the details at the end of this policy. Our team will guide you through the process.

Return Address:
121 Woodfield Road, Balsall Heath, Birmingham, England, B12 8TE, United Kingdom

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is incorrect or faulty.

Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval. If approved, your refund will be issued to your original method of payment.

• Refunds usually appear within 5 business days, depending on your payment provider

• Original shipping charges are non-refundable unless the return is due to our error or a faulty item

Exchanges
We only replace items that are defective or damaged. If you need an exchange, please reach out using the contact details provided below.

Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos of the issue so we can resolve it promptly.

Restocking Fees
We do not charge restocking or cancellation fees.

Have Questions?
If you have any questions or need support, don’t hesitate to contact us. We’re here to assist you.

Order Cancellations
Orders can only be cancelled before processing. If your order has already been processed and shipped, it cannot be cancelled. In this case, please follow the standard return procedure once you receive your order.

Need Assistance?
For help with returns, exchanges, or cancellations, feel free to contact us—we’re happy to assist.

Contact:
For any questions or assistance, please contact us at:

Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT

Email: info@stairsnosingco.co.uk
Phone: +447398998101

BUSINESS INFORMATION:
Stairs Nosing Co is operated by Wolf Supplies Ltd, a company registered in United Kingdom.

Company number: 16070029
Address:
121 Woodfield Road, Balsall Heath, Birmingham,
England, B12 8TE, United Kingdom