This Privacy Policy explains how Stairs Nosing Co ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, interact with our services, make a purchase from our website, or communicate with us in relation to the Site (collectively, the "Services"). In this policy, "you" and "your" refer to any individual using our Services, whether as a customer, website visitor, or another individual whose information we collect.

How We Collect and Use Your Personal Information

To deliver and improve our Services, we collect personal data from various sources, depending on how you interact with us.

In addition to the uses listed below, we may use your information to communicate with you, enhance user experience, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

The types of personal information we collect depend on your interaction with the Site and Services. “Personal information” includes data that identifies, relates to, or can be associated with you. We may collect:

Information You Provide Directly:

• Contact Information: Name, address, phone number, and email.

• Order Details: Billing/shipping address, payment confirmation, phone, and email.

• Account Credentials: Username, password, and security questions.

• Customer Support Messages: Any info you choose to provide during support requests.

Note: Some features require specific information. If not provided, access to certain features may be limited.

Information Collected Automatically:

We collect certain data automatically via cookies and similar technologies, such as:

• Device and browser type

• IP address

• Network connection details

• Interaction history with the Site

Information from Third Parties:

We may also obtain data from trusted third parties, including:

• Service providers (e.g., Shopify)

• Payment processors

• Marketing partners

All third-party data is handled per this Privacy Policy. See "Third-Party Websites and Links" for more information.

How We Use Your Information

• Service Delivery: Process orders, manage accounts, arrange shipping, and handle returns.

• Marketing & Advertising: Send promotional messages via email, SMS, or mail; personalize ads.

• Security & Fraud Prevention: Detect and prevent fraudulent or suspicious activity.

• Service Improvement: Enhance Site performance and provide support.

Cookies

We use cookies to support functionality, analyze interactions, and enhance your experience. You can manage cookies through your browser settings; however, disabling them may impact site features.

How We Share Your Information

We may share your personal data with:

• Service Providers: For IT, shipping, payments, analytics, and customer support.

• Marketing Partners: For advertising and promotional purposes.

• With Consent: For integrations or specific services you request.

• Affiliates: Within our company group.

• Legal Compliance or Business Transfers: If required by law or during a merger or acquisition.

We do not sell or share sensitive personal information without your consent.

Third-Party Links

Our Site may link to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their data. If you believe such data has been collected, please contact us for deletion.

Security & Data Retention

We implement reasonable safeguards to protect your data, though no system is fully secure. Personal information is retained as needed for legal, business, or contractual purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Delete your data

• Correct inaccuracies

• Request data portability

• Opt out of marketing communications

To exercise these rights, contact us using the information below. We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your data may be stored or processed outside your country, including jurisdictions with different data protection standards. Where required, we apply safeguards for lawful transfer.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT

Email: info@stairsnosingco.co.uk
Phone: +447398998101

BUSINESS INFORMATION:
Stairs Nosing Co is operated by Wolf Supplies Ltd, a company registered in United Kingdom.

Company number: 16070029
Address:
121 Woodfield Road, Balsall Heath, Birmingham,
England, B12 8TE, United Kingdom